Refund policy

Last updated 14 October 2026

Try everything on the Free plan before you buy. If Pro then doesn't work for you, or you were charged by mistake, write within 14 days and you get all your money back.

Refunds within 14 days

You can get a full refund for any Pro purchase — Yearly, Lifetime, an upgrade or a yearly renewal — within 14 days of the payment when:

Pro doesn't work for you — a technical problem we can't fix quickly, or your device or browser can't run it properly;
you were charged by mistake — for example twice for the same thing;
a yearly renewal caught you by surprise and you don't want another year.

Write to hello@nullshape.com from the email address of your Nullshape account (or reply to your receipt) and tell us briefly what happened. The refund is sent back to the way you paid and usually shows up within 5–10 days, depending on your bank.

Refunds are for when Pro doesn't do what it should. They aren't for buying Pro to finish one piece and then returning it — the Free plan lets you try every effect first. Each customer can get one refund for a problem with Pro (charges made by mistake are always refunded).

When a purchase is refunded, Pro ends for that account. The account goes back to the Free plan, and your projects stay.

Cancelling Yearly

You can cancel at any time under ⋯ → Account → Manage subscription. Pro stays on until the end of the year you've paid for, and you won't be charged again. The current year isn't refunded in part — but if a renewal caught you by surprise, write to us within 14 days of it for a full refund.

After 14 days

Purchases aren't normally refunded after 14 days. If something is wrong, write to us anyway and we'll make it right.

Your legal rights

This policy comes on top of your rights as a consumer, which it never limits. Payments are handled by Stripe as the seller of record, which may also handle refund requests directly.